Subscriptions

We understand that things come up. Feel free to email us at health@lilycbd.com to pause of cancel at anytime.

Shipping

We offer free standard shipping on all orders with USPS.

We use FedEx for all international orders. Pricing will vary based upon country and weight.

Returns

We accept returns within 14 days of purchase (less shipping costs). Products must be unopened in order for us to accept the return. If you are unhappy with a product please email us at health@lilycbd.com. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the brand.

When emailing us about a return or exchange please include your order number and the reason for return.

We’ll let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.

Due to the nature of the product, we are unable to accept returns on gift cards.

***

Exchanges

If you have received a defective or damaged product, we will happily exchange it for you.  Please send us an email within 48 hours of receiving your product at health@lilycbd.com and we will resolve it for you. For international orders, we can accept returns but return shipping fees are the responsibility of the customer and we are unable to refund duties and taxes paid to clear customs.

Sales Tax

We charge sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.

More Questions?

Please feel free to email us any time with questions at health@lilycbd.com. We will do our best to get back to you within 48 hours.